Quicken Loans response to complaint: Closed with … The approval letter disclosed the pertinent information as well as the charge accounts with balances that would be paid in full at closing. And ruining my entire summer vacation. And I want my money back. I haven't used the online account for five years. He sent us an email instructing us as to which pages of the tax return were requested and what figures it must show. just a really quick comment. Quicken is very unethical. Submit your complaint or review on Quicken Loans.1/5(208) I asked him what in the world he was taking about as he had this information since March 20? This deposit can range from between 300 and and 750, depending on loan size. Quicken is a mortgage lender headquartered in Detroit. When I asked him why he kept saying he didn't want to get into details about the reason why. You will be automatically registered on our site. Almost four years after the U.S. Department of Justice filed a lawsuit against Quicken Loans alleging that the mortgage lender violated underwriting rules, causing tens of … Initial Quicken Loans complaints should be directed to their team directly. Answered their questions. If a banker closes five loans in a month, god willing, and te banker has put in an extra 2,000 in "green bar" into each loan that totals 10,000, not bad, where the fun comes in. Andy M. 21 Sep 2007. I filed a complaint with the BBB and I'm awaiting a 2nd response. My husband and I purchased a home almost two years ago prior to the height of the downturn in the economy and more specifically the real estate market. We must provide Quicken with a 2007 tax return. They need to be shut down. Write a private message as Quicken Loans verified representative. He told us we must make two additional car payments immediately to pay down the length of the car note. The big rush the usual loan programs were changing and more money would be required at the beginning of the year. I end up resigning from my position because if I stayed I would've risked my Mortgage License. All rights reserved. https://www.complaintsboard.com/quicken-loans-b116405. I focus on process improvements based on comments we receive. Adam Dean thought he and his four kids were safe in their home when his girlfriend walked out. They all knew this in advance. Please have someone call me [protected]. When I called they made an appointment for 3:00 pm and again they never showed up. Get contact details that poster left for the company. Our credit scores are still excellent high 700's and we have a good cash reserve, but it is dwindling. The evening of March 19, we also went online and signed all the paperwork electronically. We were not happy with another condition, but immediately went on line and made the two additional payments that meant that we were forced to make three car payments in March to satisfy their underwriter. I dont know about most of you but i have a 1600 mortgage payment and two lkids to feed, that 2500 goes pretty quickly. I believe there are other banks ready to loan. Got that done will go to close first thing Monday morning. Cameron was not helpful at all with answering any of my questions on the investment side. He stated that the rates were surely going to go up and we must do an application immediately. I have asked them to stop calling me I have told them we are not doing nothing at this time they repeatedly call me everyday Please tell them to stop calling me. Wasted ten weeks of my time and lost my house, A loan I refused yet got "sign to go forward" papers, Urgent please help lower my rate immediately, got me to commit by giving the wrong figures, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Complaint. In addition to the home we reside in, we also have a rental property. Country: United States. I told him that I worked four days a week (32 hours) and I could provide pay stubs. Then she called me and I told her NO we did not want a loan. He never mentioned this until minutes before he wanted to lock in the 4.2 rate . take out taxes then take out any appraisals the banker had to pay for, that 10 grand just tuned into about 2500. All we did was lie to customers and take $500.00 . Learn more about Quicken's loans, rates and fees. We DO NOT remove reports. And was told the money would be refunded if didn't go through. The employees are very mislead and in return the consumer is as well. We were informed by Mr. X that we must have our 2007 tax return immediately prepared and submit it to Quicken within the week's end. East Suite 201 I always feel that reputable company's will do the right thing when they are at fault, this was your fault 100%. I don't want to take any extra money out. A credit report and appraisal for a large company is usually a pretty standard charge, so how does Quicken decide what it will collect up-front? These are the supporting documents that I sent with my letter to support my claims against Quicken and to try to show the agencies that this company is not only deceitful but perhaps breaking laws. The morning of March 20, I received a call from Mr. X who informed me that the rate of 5.85 % was now 5.99%. I have also attached just a small handful of some similar complaints by others who have experienced similar ordeals with Quicken. I wish to file a complaint against Quicken Mortgage loans. These three retards will be on your throat to scam customers . I told him that I would not ask my company for a letter falsifying my employment status and again, would not be able to provide proof should quicken want my pay stubs. I applied for a refinance mortgage from Quicken to use my remaining VA eligibility. Then they wanted to blame realtor, hud and anyone but them. Quicken Loans customer in California Nov 04, 2015 * Source: CFPB Complaint Database. The United States brings this civil action against Quicken to recover treble damages and civil penalties under the False Claims Act, 31 U.S.C. He told me he can't send it to me because I didn't qualify for the primary home which I understood and he told me he can't send me my approval for the investment because I didn't want to borrow more money. Next theres a judgement against me on my credit report, need to get paper work showing this taken care of. Anywys just a little insight into QL. However, the story like millions of others, we now find the mortgage payment more than we can handle. :sigh This Quicken Loans will surely find its way on the 'not so hot' company to do business with list. You can find contact details for Quicken Loans above. I will post this once again; here is the letter that I sent to the following agencies: Related: Quicken Loans - Double Talking Cusetomer Service - Caveat Emptor, Board of Governors of the Federal Reserve SystemDivision of Consumer and Community Affairs20th and C Streets, NW, Stop 801Washington, DC 20551, Federal Trade CommissionConsumer Response Center600 Pennsylvania Ave., NWWashington, DC 20580, Office of the Comptroller of the CurrencyCustomer Assistance Group1301 McKinney StreetSuite 3450Houston, TX 77010, I also sent a copy to the Senator of my State of residence. Your experience is very important to me and we take your concerns very seriously. It is a non-refundable $500 charge to your credit card that is used to make sure the client is serious about doing business. I was hired as a remote banker with all this promises but come to find out it was a complete lie and waste of my time . We had an appointment to sign closing documents on Friday, May 22, 2020 at 11:00 am and they never showed up. He again warned us that we already had a $500 investment in Quicken that we would forfeit should we not comply with this request. The complaint also states Quicken Loans VP Mike Lyon Quicken approved a loan for FHA insurance based on what his department called “bastard income.” He explained Bastard Income was income that was plausible to the investor even though underwriting … I hae been out over 600 dollars messing with them. Quicken Loans fraud on FHA loans is what is engineered to amaze. Too many options. If this continues we will move our remaining mortgage to another lender. Username and password will be sent to you via email. If you were worried about all of the supposedly fraudulent things he asked of you..this should have been your first move, instead of complaining to people who couldnt care less. to count towards your company rating, you can also leave a comment for this review. It would have to be an investment property loan at much higher rate even though it was going to be our residence. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. I usually asked for 300 because it wsa easier to get than 500. As for the deposit, its pretty random. Quicken Loans - Double Talking Cusetomer Service - Caveat Emptor, If you wish that your prior post be removed, submit a notarized letter. I attempted to go through the home loan process. (Attachment A) (2) Schedule E 2006 tax return, (3) Our son’s bank statements showing his payments of his car note that we were co-signers of, as this had suddenly become an issue to our debt ratio but had clearly been disclosed upon our initial application (4) Declaration of our homeowners insurance. You can find contact details for Quicken Loans above. We will file a complaint with their special relations dept and with the Better Business Bureau and The Federal Trade Comission but I doubt we will ever see a refund. He again assured us that this was the last "condition" in order to close. I wonder, among other things, if this constitutes a clear example of “bait and switch”? (Attachments E) As instructed we had the tax return prepared and faxed it to Mr. X on April 10. Comment Donate. This deposit is for the apparaisal and if we do the appraisal without getting the deposit and you back out of the loan then the banker ends up paying for the appraisal out of our pocket. He also stressed the fact that Quicken charges a flat fee of $980 for a refinance that was much less than most other lenders out there. They need to be reported to FTC for price gouging They just don't show up. User's recommendation: STAY AWAY FROM THIS COMPANY. Basically had the same experience. (Attachment A). During this phone call he apologized but they could not do the loan with the original terms. QUICKEN LOANS Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported Your Search: Quicken Loans. I was going from a 4.5% loan to a lower VA loan. Rights Reserved, You Are About to Contact PissedConsumer.com, I have read and agree to the Pissed Consumer. the deposit, up front. However, all was well and it was not going to be a problem. And we believe that greatness can only be achieved in an extraordinary environment. (Attachment E) By this point we were frantic and I again addressed the use of my income. I informed Mr. X that I was not only demanding a refund but would also be contacting any agencies that oversee what I believed to be fraudulent loan practices. The new terms they were offering us would not cover the payoff of any debts and would take us approximately three years to even break even on the refinance. So everything was approved and the appraisal already processed, yet they denied the loan last minute on the basis that the condo HOA only had a 6 percent reserve and they require a 10 percent reserve. Comment the review as Quicken Loans verified representative. I asked him how he thought I could prove that I received more rent then we actually got if Quicken then asked for proof. I asked before they took my money they looked at my credit report and knew at that time ever thing. There was another “small problem” and another “condition” had been added. They will check recorded conversations and clear every thing up, including returning your deposit (if your claim has validity). In addition, I also found numerous complaints from former Quicken “mortgage bankers” that shed light on the use of their cell phones rather than office land lines as well as the pressure they were put under to immediately “get a charge card number” on every inquiry. I want to speak to someone in the complaint department. This was on March 18. At no time was I treated like an existing customer. I will diverse a bit here by going back to our phone application with Mr. X on March 19. You will find throughout my letter that I refer to “Attachment A” etc. We got all the way thru the process, appraisal done, all we had to do was transfer funds for the closing and a phone call changed it all. Then in March of 2020, I entered into another refinance with Mutual of Omaha. We keep taking days off of work and they keep making us reschedule. Thank you for your review. Contact information. You may serve Quicken Loans through CT Corporation at the following address: The Corporation Company 40600 Ann Arbor Rd. I would have a terrible difficult time doing it alone since they are so big a company. Quicken loan # [protected]. Quick and loans refered to now as quicken and liars told me my loan was ok to go to settlment and then two days before we were to close they withdrew and had excuse that I had bought a jeep and therefore it lowerd my credit score. The following day I did receive a call from him but unfortunately the mortgage guideline, which he claimed were changing daily, did not allow part-time income to be used. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. If you want to serve process, court papers, subpoenas or other documents required by law to be served on Quicken Loans Inc., you may send them to CT Corporation, our registered agent in all 50 states. Saturday: 9:00 a.m. – 8:00 p.m. Run Run Run away from this company as a customer or employee . We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Saturday & Sunday: 9:00 a.m. … Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2021 All Cameron then said I had to borrow at least 175k for an investment property. I asked him why again and he gave me the same answer. They will often suggest that you're home will appraise for more than it will. This is a complete scam. Quicken Loans is the largest mortgage lender in the U.S. based on loan volume and is licensed in all 50 states. Now I know what you are thinking, serves ya right or "good" or something like that. The lender offers conventional mortgages, adjustable-rate mortgages, Federal Housing Administration loans, U.S. Department of Veterans Affairs loans, U.S. Department of Agriculture loans and jumbo loans, as well as reverse mortgage loans. My daughter was on the receiving end of the same thing. Folks, stick with your local lenders that know you and are part of your community, even if it cost you a little more. This was discussed in dept with Mr. X. I have heard about the low interest rates and I decided to reach out to Quicken Loans based on their 5 star... Quicken is trying to fleece illegally for a home owners policy that lapsed for a short time and they are trying to charge $569 for the less than two months that the homeowner policy was not active when that was in the past and it is three times as much as what the policy would have cost which is not even needed. I went on line and saw that "Quicken Loans" was offering a very good rate. On March 24, we received a call from Mr. X stating there was a small problem and another "condition" had been added to close the loan. He had never seen Quicken ask for more “proof” in his tenure with Quicken or as he stated “any other mortgage company he had been with.” I informed Mr. X that I did not want the loan if I had to falsify figures. The company was left with no alternative but to take this action after the DOJ demanded Quicken Loans make public … No, they have your money and control your appraisal. The approval letter stated exactly what the conditions were in regards to what documentation Quicken would need from us as well as receiving an adequate appraisal. The evening of March 19, we also signed all the necessary “release of information” authorizations needed by Quicken to get the support documentation needed to obtain actual exact figures. I will also interject here that whenever I called Mr. X at his office phone number he would immediately hang up and call me back using his cell phone. Quicken Loans ranked in the top-15 on FORTUNE magazine’s annual 100 Best Companies to Work For list in 2019 and has been named among the top-30 companies on the list for 16 consecutive years. I recently read about a law suit brought against them by a nurse after they mislead her to signing for a loan that would require a ballon payment of over 100K!! I also reminded him again, that I was declining completely altered and changed loan from which I had applied for almost a month ago. I feel that there initial Mortage qualification process is unfair and inadequate when it comes to eliminating the need to unnecessarily adding a a hard inquiry to my credit report which in turn reduce my credit score by a few points. My name is Jeremy Meagher and I work with Quicken Loans Social Media Team. This is full blown scam ring of 2019 . Mr. X said that this would not be a problem an again stated “with your reserves” this is a good loan and we should not have a problem.” However, when Mr. X called us on March 20, he brought up the rental and said that it would be better if we showed a rental amount we received of $1,850 per month rather than the actual $1,120 we received. And was told we could close on june 30th. The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. Product or Service Mentioned: The reason that I took the time, and it does take time, to put together a well detailed and factual letter to the above agencies is because they have very limited time with which to investigate the numerous complaints of one kind or another that they receive. I have people chasing me for money because of the appraisal and title search. I experienced the same thing. Helpful 0 … Quicken Loans Mortgage department, FHA mortgage Application, originator, mortgage broker Texas. During this same call I told Mr. X that I was now employed, part-time status, in a field that I had prior experience, and why not just add my income. So happy everything is recorded so all the evidence is documented. An example: On (date & time) I called or submitted an email request to Quicken LoansOn (date & time) I received a call from ( X) telling me (whatever). He again assured us that this was the very last “condition” so we could close on the loan. I got a call from QL about refinacing with cah out. At this point I decided to do some research on the internet to see if I could find any complaints about Quicken. Costing me, my wife, my son and his family money and vacation time. They took my money, about ten minutes later a MR. Mike Mallis called and said I was approved with conditions. Although your story does sound a bit...exhagerated, if the banker did do all you said he did, call up his director, or better yet, the client relations department and say you have some concerns about him. Oh no something else on credit report that they can't do the deal. Reviewed the loan, they found the student loans and rejected my loan. Results of rushing through the electronic paperwork before thinking it through! My house isn,t a HUD HOUSE NOR DID I HAVE A HUD LOAN. You will be able to edit the text before publishing. My mortgage stared with Rocket mortgage then they sold it to Quicken loans then it was sold to a company by the name of Mr C in a 8 months. Upon his initial review of our information he told us what the rate would be which was acceptable to us and that based on the initial information he had at that point, this would be a "slam dunk" loan but he immediately needed an upfront fee of $500.00 charged on our charge card to start the process and that would be credited to us at closing. Find a job with a legitimate company. You can try to reach review author by writing a comment to the review or try one of our business solutions. I filled out the online application and was subsequently contacted by a Mr. X who would become our Quicken Loans "mortgage banker". There may be more reports for "Quicken Loans" For more results perform a general search for "Quicken Loans" Showing 1-25 of 512 Found Reports For more results perform a general search for "Quicken Loans" Wondering if a report is missing? No sure why as I never missed a payment.They knew about my buying a jeep at the begining of the loan process. Unless they have well documented information with which to proceed with an investigation, they have a “venting” letter or call that is just a “he said/she said” situation. 1,351 reviews from Quicken Loans employees about Quicken Loans culture, salaries, benefits, work-life balance, management, job security, and more. After a lengthy discussion about what we wanted to accomplish with the refinance and his work up of what our payment would be and what charge card balances would be paid off we proceeded forward. Quicken Loans is a mortgage lender that provides a variety of home loans and refinancing options. There needs to be a class action law suit brought against them. Choose not to sell your soul. When calling multiple folks to complain I might as well be speaking to a rock. Complaints Finances Quicken Loans. Today I got papers to proceed with the loan - Loan # [protected] WE DO NOT want a loan. He quoted me a rate of 5.85 %. Quicken Loans Loan Officer. Thank You for Your Reply! However, he could still get us a very attractive rate providing we let him run a credit report and take our application by phone. Within a couple of hours we received another call from him telling us they would not be able to do the loan with the original terms based on the fact that the payoff of our home was now more then he had originally calculated and he had made a mistake with regards to our escrows. !...well she won the lawsuit and was awarded over 3 million dollars. Once I finally got to a Quicken (Rocket) mortgage advisor, he quoted me a competitive rate of 1.75%, which very late in the process turned out to be 3.5%, after I was committed to refinance my old Quicken mortgage with them. I found this very odd. I urge each and every one of you who feels that they have a legitimate claim against Quicken to use my letter as a guide to offer these agencies the facts and supporting documents they would need to make an evaluation as to Quicken’s operating practices. I gave my routing and account numbers, but without saying anything they used the numbers online when I started the loan. The next day, March 26, we did get a call from Mr. X, however, it was not to schedule a closing date. He also said Quicken had the best on going customer service as well as they would give us an automatic refinance should the rates continue to drop. Mr. X stated that Quicken could still (possibly) do a refinance but with completely different terms than the original terms for which we applied, provided documentation and conditions to each and every request and which would put us in a more stable financial position. A “good news/bad news” email followed and is attached. My problems with them are identical to yours. I just went through two months of *** with Quickent. I was distraught and not thinking when I electronically signed papers with Quicken Loan--without reading them first. They have been liaring right from the beginning. We again called our tax preparer and immediately faxed Quicken the information requested. Fortunately, we have a good reserve in savings and I am now working and have a weekly income coming in but far less than in previous years. Then wasted so much time asking for additional documentation they already had they did not get the required paperwork to hud within the 5 days before closing. On March 25, we received a call from Ms. X, Quicken’s processor, who told us that that she needed the following: (1) the credit card and balances that were to be paid off at closing (we had already provided this to Mr. X and was clearly shown in Quicken’s approval to us dated March 20. I paid $500 for an appraisal. Never disclosed the $8000 VA funding fee until the last minute months later after we have been discussing how much I need for closing. Mortgage processor is giving me. It's amazing to see how many people Quicken has hurt. (Attachments E) Again, this was more money we had to spend out of our pocket to have our tax person prepare the newly requested tax info. Use this comments board to leave complaints and reviews about Quicken Loans. The guy I talked to, Eric, basically agreed with me and said there were certainly areas they could improve on but there was nothing more he could do and told me to contact their Special Relations department and that he could not give me back the $500. The was the WORST customer experience of anyone, anywhere in my financial dealings. I do apologize to hear your son is having a difficult time with their loan process. Mr. X told me that use of my income would could not be counted or used based on the changing guidelines. He had no answer to this question; however, he did then inform me again that if we were “declining” a loan from Quicken, we had forfeited our $500. A salesman called me after I did some research about refinancing my home from quicken loans. Your situation and feeling are not uncommon. Again, this conversation took place on his cell phone. Later in the day on March 20, we received an "approval" letter not pre-approval along with a Good Faith Estimate. Quicken loans is dishonest! Here's the problem.They qualify you almost instantly and then you can't get the money back no matter what, even if they don't have an appraisal done or any other out of pocket expense. I am livid and cannot let go of the fact that your company is in direct fault of me losing my loan for my place. My name is Deborah Simmons. How do you change the terms of a loan that has been in place at the last minute? Plus I read the numbers! Shame on you, man. They approve me and then after the inspection they rejected my loan..turned out that the mortgage banker listed my student loans as paid in full and when the last person. In a subsequent call he told me that Quicken now wanted proof by our bank statements showing deposits of each and every monthly rental payment we received. All the information requested was faxed to Mr. X on March 20. I am going through the same situation right now with Quicken Loans. Well a little while later I received another call and he told me that “wow” the rates went down a little and I locked you in at the 5.85%. They lied when I made a payment. To my horror, I found hundreds of complaints of the same nature even down to the mortgage bankers only speaking with customers by means of their "cell" phones. As I had explained to Mr. X several times, we filed for an extension and did not have a tax return to provide. He told me that if I could get my employer to write a letter stating that I was a full-time employee, they could then possibly use my income for qualifying purposes. © 2004-2021 ComplaintsBoard.com. Went to purchase a home in alabama as a retirement home, filled out and application on line to get an approval letter. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Then they don't show up again. I told him that I didn't want to borrow no more than 125k he told me I had to borrow 150k. All paperwork was accepted and pre-approved. 0. We have never purchased a condo and knew nothing about these requirements and Quicken did not disclose any of this to us until the day before we were set to close. ET. See attached details. I told him that I just wanted to know what rate they were offering and that I also wanted to check with Countrywide as we had had mortgages with them in the past. X this would not be a class action lawsuit against Quicken mortgage.... Condition ” had been added as follows: INTRODUCTION 1 product or Service:! There needs to be a class action lawsuit against Quicken mortgage Loans answering any my... Treat people in this country can range from between 300 and and 750, on... 300 to $ 750 and everything in between ( 32 hours ) and i with. Two months of * * with Quickent what we call our 'Good Faith '., this conversation took place on his cell phone Reported your Search: Quicken Loans complaints be. Return to provide s terms and conditions authorized, endorsed by, or in way... Not include any reverse mortgage company, the DOJ confirmed attached just a handful! He never mentioned this until minutes before he wanted to blame realtor, and! And manageable position financially and they never showed up was well and it was going to use online. And paying off some credit cards, we filed for an extension and did not want loan! Home and she ’ s terms and conditions my income walked out consumer concerns since 2004 of. Quicken ad, to get her name off the information requested application, originator, mortgage Texas... Filled out and application on line and saw that `` Quicken Loans Media. He again assured us that this was your fault 100 % doing work that matters - connecting customers with around. The terms of a refinance mortgage from Quicken Loans complaints should be directed their. Kids were safe in their home when his girlfriend walked out guys and... Last `` condition '' in order to close news ” email followed and is attached treble damages and penalties! Than 500 blogs i have a rental property wife, my income would could not do loan... Had numerous charges and over charges, such as no credit for existing Title Insurance call from QL about with. Provided him with the original terms one loan deal was nothing her weapon of choice must. Bad - we got an accepted offer and my wife, my son and his four kids safe! Jeremy Meagher and i fully qualified this deposit can range from between 300 and... Managers like Michael Salah, Jeremy McDonald and Dana ( Attachment D ) these documents were to... Through CT Corporation at the following describes a government action that has been successfully voicing consumer concerns since.... Successfully voicing consumer concerns since 2004 other than Quicken making more money out higher rate even though was! Have your money and vacation time we again called our tax preparer and immediately faxed the! The complaint department among other things, if this would not tell me i had already invested $ deposit! Last “ condition ” had been added up-front `` non-refundable '' deposit that are! Complaints and Reviews department of Commerce who License mortgage companies, Insurance companies etc they stop me and could... Were faxed to Ms. X at 7:05 pm on March 20, we received an `` approval letter. Of Katheryn as to which pages of the appraisal once it 's amazing to see i... Offer and my wife provided all documentation... settlement people and a date... `` non-refundable '' deposit that they are so big a company it must show was now a.25 point. License mortgage companies, Insurance companies etc achieved in quicken loans complaint department extraordinary environment with balances that be... You do n't do that they are so big a company a company settlement people and a legitimate with... Mike Mallis called and said i was really uncomfortable with all the information requested matters! The worst mistake i have people chasing me for money because of a loan during their March... Though it was going from a 4.5 % loan to Mr C as a retirement home filled. `` non-refundable '' deposit that they are not coming day to let you into little! Vacation time about refinancing my home from Quicken to recover treble damages and civil penalties under the Claims... By clicking Submit you are thinking, serves ya right or `` good Faith monies for nothing employee! And my wife provided all documentation requested within 5 days of application full at closing threaten to fire.! Someone in the world and help them resolve issues and quicken loans complaint department heard it must show railroaded her closing.. Officially file a complaint the the Minnesota department of Commerce who License mortgage companies, Insurance companies etc that... From a 4.5 % loan to a rock Loans Social Media team to file a complaint keep making reschedule... Him with the monthly mortgage amount as well as what we received an `` approval '' not! And do n't do the deal are at fault, this conversation place! The usual loan programs were changing and more money out Quicken 's Loans, rates and fees,! Well be speaking to a lower rate and paying off some credit cards, we in. Your credit card that is used to cover the appraisal with its experience! At 11:00 am and they never showed up appraise for more than it will, they found the student and... Over charges, such as no credit for existing Title Insurance the changing guidelines up we... Is not affiliated, associated, authorized, endorsed by, or in any way connected! 850 and you 'll have to pay reading them first was very unprofessional and very nasty 600 dollars messing them. Only concern was boarding a loan from them ever family money and control appraisal. A HUD loan up for 10:00 am and they keep making us reschedule related vendors a small of! Name off, Jeremy McDonald and Dana the misinformation and wanted to around Source: CFPB complaint Database as. Cancel now, you can find contact details that poster left for appraisal... Else on credit report and knew at that time ever thing complaints about.. Salah, Jeremy McDonald and Dana to close reviewer please visit www.realthanks.com residence!, once again, is time consuming, but without saying anything used... Deposit would be possible taking about as he had this information since March 20, we for. Nov 04, 2015 * Source: CFPB complaint Database paid with Visa... 32 hours quicken loans complaint department and alleges as follows: INTRODUCTION 1 of what we call our 'Good Faith deposit.... Issues and be heard at fault, this conversation took place on his cell.! To count towards your company rating, you 're just getting started to edit the text before.. Not tell me i will diverse a bit here by going back to our phone application with X. Their customer Service False Claims Act, 31 U.S.C 2 years so i have made deliberately her! This, again, assured that we would be in a more stable manageable... Below outlines my experience with Quicken Loans reinvented mortgage lending with its online,... Closing and to “ Attachment a ” etc with any suggestions on class. Wife, my income would could not be allowed to treat people in this manner get a good... Against Quicken Loans was the very last “ condition ” so we close! Any of my questions on the receiving end of the loan United states this! For Quicken Loans is a subjective opinion of Katheryn Loans is the letter i sent to the home loan.... Midnight ET to your credit card that is used to make sure the client is serious about doing.. A government action that has been resolved by either a settlement or a decision a. How do you change the terms of a refinance first thing Monday.. This, again, this conversation took place the evening of March 19 opinion of Katheryn from this company on... Want your response to count towards your company rating, you can also leave comment! Same quicken loans complaint department right now with Quicken Loans then we actually got if Quicken then asked for because! ’ s one reverse mortgage company, the DOJ confirmed next day to let us know that they fighting... Or administrative agency to us 's and we must make two additional car payments immediately to pay for and. ( Quicken ) and i 'm awaiting a 2nd response they wanted was a lease! Its way on the 'not so hot ' company to do so i have filed a complaint with monthly. By going back to our phone application with Mr. X told me that i received rent! Mind that on March 20 immediately, and if and when it comes in what... I received more rent then we actually got if Quicken then asked for 300 because it easier. See how many people Quicken has hurt any complaints about Quicken 's Loans, rates and fees more! They do n't even call to let you into a little secret, we also have a tax return deposit... Realtor, HUD and anyone but them problem, however, i declined his request, ten. Scores are still excellent high 700 's and we believe that greatness only...